Mod 3 Marketing and Sales Business Processes Discussion-Charles Sturt University

Help me study for my Business class. I’m stuck and don’t understand.
 
Research the Marketing and Sales business processes at your company, or at a firm with which you are familiar. Are these processes integrated? Explain how. Does the firm use a CRM product? Is it integrated with marketing and sales? What recommendations would you make to the organizations management to optimize this environment?