Noe, R., Hollenbeck, J., Gerhart, B., & Wright, P. (2019). Managing Human resource. In Fundamentals of Human Resource Management (8th ed., pp. 1–42). McGraw-Hill Education.
Lesson 2 respond with 50 words
Sometimes companies need to do some reengineering ,which is a radical change in an organization. Companies might need to control cost, and reengineering is all about constructing a complete review of the organization’s work processes, to make them more efficient and increase quality of work performance. Sometimes the goals of the organization change, dramatically, and HRM has to create new objectives to communicate to middle management, who than delivers to employees. It could be improvements in customer service and cuts in operational costs. The organization strategy might go through some changes such as outsourcing, to lower pay cost of employees, or an emergence of new vendors. The outsourcing might call for expatriates, who will take work assignments in international countries, and will need training from HRM.
Technology change is another change in strategy in an organization. HRM needs to be able to implement change in technology, for success in reengineering. The human resource information system helping by improving accuracy and avoids potential lawsuits. It aids in supporting day by day decision making in management, and provides by evaluating programs and policies in the organization.
One example of an company reengineering, would be T-mobile and reinventing their costumer service process. Instead of typical phone customer service reps, now T-mobile users, use a self service portal, for quick service. It is a low cost for T-mobile as well.
Noe, R., Hollenbeck, J., Gerhart, B., & Wright, P. (2019b). Trends in Human resource management. In Fundamentals of Human Resource Management (8th ed., pp. 1–44). McGraw-Hill Education.
Burdova, C. (2020). 3 Business Process Reengineering Examples. Minit Process Mining. https://www.minit.io/blog/business-process-reengin…9