Customer Service Information Systems Paper

Term Paper:
Please write a 5 to 6 page paper in APA format that answers the following questions about
help/service desk software:
What is help/service desk software?
What are the important features?
What are the benefits of using the software?
Who uses the software?
How does a company/organization choose the correct software?
Identify and analyze five help/service desk software solutions?
Save in Word Doc, Cover Page, References.