10 Questions-Customer Service Information Systems

-All of the following are examples of environmental actors in an information system except:
-What is the relationship between ITIL and IT service request?
-How are service desks and help desks the same? How are they different?
-List and describe the components of a successful service desk
-List two reasons that customer support is projected to increase as an occupation through the year 2020?
-How are technically savvy customers changing the way that service desks interact with customers?
-What is a customer service value chain?
-What is customer satisfaction?
-What is a Service Level Agreement?
-Technical support services are the same as customer support services. True or False? Explain your answer